{"id":411,"date":"2025-05-27T19:12:56","date_gmt":"2025-05-27T17:12:56","guid":{"rendered":"https:\/\/www.joycecollector.com\/?page_id=411"},"modified":"2026-05-01T17:04:04","modified_gmt":"2026-05-01T15:04:04","slug":"terms-and-conditions-of-sale","status":"publish","type":"page","link":"https:\/\/www.joycecollector.com\/en\/terms-and-conditions-of-sale\/","title":{"rendered":"Terms and Conditions of Sale"},"content":{"rendered":"\r\n

<\/b>Terms and Conditions of Sale<\/span><\/b><\/h3><\/div>\r\n\r\n
\r\nJoyce Collector<\/strong>
\r\nWebsite: joycecollector.com<\/a>
\r\nLast updated: June 1 \u2013 00:30<\/em>\r\n<\/div>\r\n\r\n

1. COMPANY IDENTIFICATION<\/strong><\/p>\r\n

\r\nCompany name: Az Belgium SRL
\r\nRegistered office: Avenue Louise 209\/7, 1050 Brussels, Belgium
\r\nEmail address: contact@joycecollector.com<\/a>
\r\nPhone number: 0487418521
\r\nVAT number: BE 1018.420.024
\r\nCompany number: [To be completed if different from VAT number]\r\n<\/p>\r\n\r\n

2. PURPOSE AND SCOPE<\/strong><\/p>\r\n

\r\nThese Terms and Conditions of Sale (T&Cs) exclusively govern the sale of linen clothing and accessories offered on the website joycecollector.com by Az Belgium SRL.
\r\nAny order implies full and unconditional acceptance of these T&Cs by the buyer.\r\n<\/p>\r\n\r\n

3. PRODUCTS<\/strong><\/p>\r\n

3.1 Description<\/strong>
\r\nThe products offered are linen clothing and fashion accessories. Product descriptions, photographs, and characteristics are provided for informational purposes and may be subject to change.\r\n<\/p>\r\n\r\n

3.2 Availability<\/strong>
\r\nProduct offers are valid while stocks last. In case of unavailability, the customer will be informed as soon as possible.\r\n<\/p>\r\n\r\n

4. ORDERS<\/strong><\/p>\r\n

4.1 Ordering process<\/strong>
\r\nOrders are placed exclusively via the website joycecollector.com. The customer must follow the online ordering process and confirm their order after verification.\r\n<\/p>\r\n\r\n

4.2 Confirmation<\/strong>
\r\nEach order is confirmed by email. The sale is only finalized after acceptance of the order by Az Belgium SRL.\r\n<\/p>\r\n\r\n

4.3 Required information<\/strong>
\r\nThe customer agrees to provide accurate and complete information when placing an order.\r\n<\/p>\r\n\r\n

5. PRICES AND PAYMENT<\/strong><\/p>\r\n

5.1 Prices<\/strong>
\r\nPrices are expressed in Euros, all taxes included (VAT included). They include Belgian VAT at the applicable rate.\r\n<\/p>\r\n\r\n

5.2 Shipping costs<\/strong>
\r\nShipping costs are calculated based on the destination and selected delivery method. They are indicated before order confirmation.\r\n<\/p>\r\n\r\n

5.3 Payment methods<\/strong>
\r\nPayments are accepted via:
\r\n– Credit card (Visa, MasterCard)
\r\n– PayPal
\r\n– Bank transfer\r\n<\/p>\r\n\r\n

5.4 Security<\/strong>
\r\nAll payments are secure. No banking data is stored on our servers.\r\n<\/p>\r\n\r\n

6. DELIVERY<\/strong><\/p>\r\n

6.1 Delivery area<\/strong>
\r\nWe deliver within Belgium and the European Union.\r\n<\/p>\r\n\r\n

6.2 Delivery times<\/strong>
\r\nEstimated delivery times are:
\r\n– Belgium: 2\u20133 working days
\r\n– European Union: 5\u20137 working days
\r\nThese timeframes are indicative and start from the order confirmation.\r\n<\/p>\r\n\r\n

6.3 Terms<\/strong>
\r\nDelivery is made to the address provided by the customer. The recipient is responsible for checking the condition of the package upon receipt.\r\n<\/p>\r\n\r\n

7. RIGHT OF WITHDRAWAL<\/strong><\/p>\r\n

\r\nIn accordance with Belgian and European legislation, the customer has 14 calendar days to exercise their right of withdrawal without providing any reason or paying penalties.\r\n<\/p>\r\n\r\n

7.1 Period<\/strong>
\r\nThe period starts from the receipt of the products.\r\n<\/p>\r\n\r\n

7.2 Procedure<\/strong>
\r\nTo exercise this right, the customer must notify us by email at contact@joycecollector.com.\r\n<\/p>\r\n\r\n

7.3 Return of products<\/strong>
\r\nProducts must be returned in their original condition, with packaging, labels, and accessories. Return shipping costs are the responsibility of the customer.\r\n<\/p>\r\n\r\n

7.4 Refund<\/strong>
\r\nRefunds are issued within 14 days following the withdrawal notification, using the same payment method as the order.\r\n<\/p>\r\n\r\n

8. WARRANTIES<\/strong><\/p>\r\n

8.1 Legal conformity guarantee<\/strong>
\r\nIn accordance with Articles 1649bis and following of the Belgian Civil Code, products benefit from the legal guarantee of conformity.\r\n<\/p>\r\n\r\n

8.2 Hidden defects guarantee<\/strong>
\r\nProducts are also covered by the warranty against hidden defects under Articles 1641 and following of the Belgian Civil Code.\r\n<\/p>\r\n\r\n

9. EXCHANGES AND RETURNS<\/strong><\/p>\r\n

9.1 Defective products<\/strong>
\r\nIn case of a defective product, the customer may request an exchange or refund by contacting customer service within 30 days of receipt.\r\n<\/p>\r\n\r\n

9.2 Size issues<\/strong>
\r\nExchanges for size issues are possible within 14 days of receipt, provided the product is in its original condition.\r\n<\/p>\r\n\r\n

10. PERSONAL DATA<\/strong><\/p>\r\n

\r\nThe processing of personal data is governed by our privacy policy, in compliance with GDPR. Collected data is necessary for order processing and is never shared with third parties without consent.\r\n<\/p>\r\n\r\n

11. CUSTOMER SERVICE<\/strong><\/p>\r\n

\r\nOur customer service is available:
\r\nBy email: contact@joycecollector.com<\/a>
\r\nBy phone: 0487418521
\r\nHours: 3 PM to 7 PM\r\n<\/p>\r\n\r\n

12. CLAIMS AND DISPUTES<\/strong><\/p>\r\n

12.1 Claims<\/strong>
\r\nAny complaint must be sent in writing to contact@joycecollector.com within a reasonable timeframe.\r\n<\/p>\r\n\r\n

12.2 Mediation<\/strong>
\r\nIn case of dispute, the customer may use the European online dispute resolution platform: \r\nhttps:\/\/ec.europa.eu\/consumers\/odr\/<\/a>\r\n<\/p>\r\n\r\n

12.3 Applicable law<\/strong>
\r\nThese T&Cs are governed by Belgian law. Any dispute falls under the jurisdiction of Belgian courts.\r\n<\/p>\r\n\r\n

13. GENERAL PROVISIONS<\/strong><\/p>\r\n

13.1 Modification<\/strong>
\r\nAz Belgium SRL reserves the right to modify these T&Cs at any time. The applicable conditions are those in force at the date of the order.\r\n<\/p>\r\n\r\n

13.2 Partial invalidity<\/strong>
\r\nIf any clause of these T&Cs is declared invalid, it shall not affect the validity of the remaining clauses.\r\n<\/p>\r\n\r\n

13.3 Entire agreement<\/strong>
\r\nThese T&Cs constitute the entire agreement between the parties.\r\n<\/p>\r\n\r\n

\r\n\r\n

\r\nContact:<\/strong> contact@joycecollector.com<\/a>
\r\nAz Belgium SRL \u2013 Avenue Louise 209\/7, 1050 Brussels, Belgium\r\n<\/p>\r\n\r\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-411","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.joycecollector.com\/en\/wp-json\/wp\/v2\/pages\/411","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.joycecollector.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.joycecollector.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.joycecollector.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.joycecollector.com\/en\/wp-json\/wp\/v2\/comments?post=411"}],"version-history":[{"count":1,"href":"https:\/\/www.joycecollector.com\/en\/wp-json\/wp\/v2\/pages\/411\/revisions"}],"predecessor-version":[{"id":412,"href":"https:\/\/www.joycecollector.com\/en\/wp-json\/wp\/v2\/pages\/411\/revisions\/412"}],"wp:attachment":[{"href":"https:\/\/www.joycecollector.com\/en\/wp-json\/wp\/v2\/media?parent=411"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}